Over the years I have accepted and or taken on many different projects requiring different skill and knowledge sets. In some cases the business that I worked for didn’t have the resources to solve the issues that they faced, so I took it upon myself to learn what the issue was, to establish how to fix it and then how to actually fix it – or at least make a workaround until the company was in a position to fix it permanently. Solving such issues has enabled me to learn a great deal about different industries, roles, levels of risk and responsibility.


Code Matters

Category : Insight
As time has passed thankfully the web development languages have become easier to learn, they seem to be certainly more humanized now that when I first started working online. Although I’m not a software or web developer, I can ‘read...


Not my field? Every business and every person needs to know what is happening with their finances so they know what they have and what they need to survive. What I have learned as a business owner is that every cent...


Category : Business, Insight, Time
Earthquakes have taught me quite a few things. People need time to recover from the changes in their lives but they also need to get their businesses and income back as soon as possible. the disruption to a business is...

Crisis management

You have to be ready, a crisis will happen at some point. Having a communications person/team is very important, training them to respond and react responsibly to questions can make or break customer satisfaction. Monitor everything, knowing as soon as...

Customer satisfaction

Not all managers hold it as highly as I do. Appropriate communication is the key to minimizing business disruption and in the world of computer-based interconnected systems, it is not always feasible to retain constant connection at all times.


Regardless of where the notion came from changes affect people in different ways. In many of my roles I have influenced change, be it through creating a new UX vision, or a marketing strategy, or a business sales model, or...

Exponential innovation

Category : Business, Insight
One of the greatest elements that I like about business is that there is always a problem that needs to be solved. As soon as a new improvement is made, we get to thinking about how that object works, how...


Category : Business, Insight
Meetings are great if they help team members to share where they are at, and other members of the team feel safe enough to share their opinions to help solve the situation at hand.


Category : Business, Insight, People
What I’ve learned about having been both self-employed and employed, is that I’m happy to lead or follow (assuming I’m following a leader). Some staff need closer supervision, others thrive when they are left alone to get the job done....


Category : Business, Insight, People
Need a mentor? I certainly would have liked to have had one to discuss some business dealings over the years. When in doubt ask a lawyer, this has served me well, not quite the same as having a mentor, but...


Category : Business, Insight, People
People are truly awesome. There are so many differences between each of our experiences that we all have the capability to be far better than what we and some others might think. The culture of a company can drive success...

Product questions

Category : Insight, PMF
Some questions to consider when thinking about products What are the needs of the customer? What can we offer that meets what customers want? How can we best deliver what we offer to potential customers? Where are the customers that...