UX Research

There are a few different ways that I’ve used in order to research a users experience of a product. The tricky part is working out which style is going to work for your audience, and this depends on what it...

Design thinking

Category : Business, Customers, Design, UX
There is design the principle, the practice, the appreciation, and the process. Collecting together all the information required to start a design project can be easy at times, but usually, it is not. Design is engaging. The understanding and application of...

IA, Books & Dashboards

Category : Books, Business, Insight, UX
Information architecture is great fun. The structure of a book and the content and the application of design is a fine line between, balancing the content, the context and taking into consideration the audience. Knowing what the book is about, where...

Help Me

Category : Business, Customers, People, UX
The help desk calls for “I can’t get my emails”, “why have you blocked my emails”, “now that I can’t access my email I can’t work” and other such questions I found very easy to deal with. Typically the customer...

You have mail

At one stage I had a Zimbra email exchange and a great number of customer accounts. I am very thankful to the big email providers, Google, Yahoo, Microsoft and Rackspace you saved the day! Managing accounts and private information is...

Data security

Some of what I’ve learned about running web hosting servers is that security is super important, but the level of risk depends on the value that people place on their data. Some customers don’t want to pay for added security...

Communication & Data

Communication is the most important part of the process – with all parties – data centers, customers and developers. I have been managing web hosting servers for more than 10 years, and the disasters that I have averted have been numerous....

Ownership

Category : Business, Insight, People, UX
Good connections and customer ownership. In most businesses that I have worked for, there is still a disconnect between sales and the rest of the team. The customer is not owned by anyone, the information that one team gains should...

CRM

This sadly can be a great source of garbage in / garbage out. What I’ve found over the years working with sales and marketing, account manager, customers and project requirements is that there have only been a rare few who...

eCommerce

Category : Business, Insight
No matter which e-commerce platform you choose to use for your next project, what I’ve found that matters the most is what it connects to natively. If you have to invest in a massive amount of development time in order...

Data

Category : Business, Change, Insight
Data is king, if you can’t share it and learn from the analytics from one platform to the next, then you and your clients are missing out of what might be business critical information. Data can be studied and dashboards...

Development teams

Category : Business, Insight, People
What I’ve learned while working with small web development teams is that they have a tendency to get bogged down in the detail of making it perfect, rather than running for the workable first. Having a mix of members is critical to...
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