UX Research

Category : Business, Change, Customers, Research, UX
There are a few different ways that I’ve used in order to research a users experience of a product. The tricky part is working out which style is going to work for your audience, and this depends on what it...

Data

Category : Business, Change, Insight
Data is king, if you can’t share it and learn from the analytics from one platform to the next, then you and your clients are missing out of what might be business critical information. Data can be studied and dashboards...

Crisis management

Category : Business, Change, Insight, People, UX
You have to be ready, a crisis will happen at some point. Having a communications person/team is very important, training them to respond and react responsibly to questions can make or break customer satisfaction. Monitor everything, knowing as soon as...

Customer satisfaction

Category : Business, Change, Insight, People, UX
Not all managers hold it as highly as I do. Appropriate communication is the key to minimizing business disruption and in the world of computer-based interconnected systems, it is not always feasible to retain constant connection at all times.

Changes

Category : Business, Change, Insight, People
Regardless of where the notion came from changes affect people in different ways. In many of my roles I have influenced change, be it through creating a new UX vision, or a marketing strategy, or a business sales model, or...
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