UX Research

Category : Business, Change, Customers, Research, UX
There are a few different ways that I’ve used in order to research a users experience of a product. The tricky part is working out which style is going to work for your audience, and this depends on what it...

Design thinking

Category : Business, Customers, Design, UX
There is design the principle, the practice, the appreciation, and the process. Collecting together all the information required to start a design project can be easy at times, but usually, it is not. Design is engaging. The understanding and application of...

Help Me

Category : Business, Customers, People, UX
The help desk calls for “I can’t get my emails”, “why have you blocked my emails”, “now that I can’t access my email I can’t work” and other such questions I found very easy to deal with. Typically the customer...

Communication & Data

Category : Business, Customers, Insight
Communication is the most important part of the process – with all parties – data centers, customers and developers. I have been managing web hosting servers for more than 10 years, and the disasters that I have averted have been numerous....

CRM

Category : Business, Customers, People
This sadly can be a great source of garbage in / garbage out. What I’ve found over the years working with sales and marketing, account manager, customers and project requirements is that there have only been a rare few who...
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