IA, Books & Dashboards

Category : Books, Business, Insight, UX
Information architecture is great fun. The structure of a book and the content and the application of design is a fine line between, balancing the content, the context and taking into consideration the audience. Knowing what the book is about, where...

You have mail

Category : Business, Data & Hosting, Insight
At one stage I had a Zimbra email exchange and a great number of customer accounts. I am very thankful to the big email providers, Google, Yahoo, Microsoft and Rackspace you saved the day! Managing accounts and private information is...

Data security

Category : Business, Data & Hosting, Insight
Some of what I’ve learned about running web hosting servers is that security is super important, but the level of risk depends on the value that people place on their data. Some customers don’t want to pay for added security...

Communication & Data

Category : Business, Customers, Insight
Communication is the most important part of the process – with all parties – data centers, customers and developers. I have been managing web hosting servers for more than 10 years, and the disasters that I have averted have been numerous....

Ownership

Category : Business, Insight, People, UX
Good connections and customer ownership. In most businesses that I have worked for, there is still a disconnect between sales and the rest of the team. The customer is not owned by anyone, the information that one team gains should...

eCommerce

Category : Business, Insight
No matter which e-commerce platform you choose to use for your next project, what I’ve found that matters the most is what it connects to natively. If you have to invest in a massive amount of development time in order...

Data

Category : Business, Change, Insight
Data is king, if you can’t share it and learn from the analytics from one platform to the next, then you and your clients are missing out of what might be business critical information. Data can be studied and dashboards...

Development teams

Category : Business, Insight, People
What I’ve learned while working with small web development teams is that they have a tendency to get bogged down in the detail of making it perfect, rather than running for the workable first. Having a mix of members is critical to...

Code Matters

Category : Insight
As time has passed thankfully the web development languages have become easier to learn, they seem to be certainly more humanized now that when I first started working online. Although I’m not a software or web developer, I can ‘read...

Accounting

Category : Business, Expenses, Insight
Not my field? Every business and every person needs to know what is happening with their finances so they know what they have and what they need to survive. What I have learned as a business owner is that every cent...

Earthquakes

Category : Business, Insight, Time
Earthquakes have taught me quite a few things. People need time to recover from the changes in their lives but they also need to get their businesses and income back as soon as possible. the disruption to a business is...

Crisis management

Category : Business, Change, Insight, People, UX
You have to be ready, a crisis will happen at some point. Having a communications person/team is very important, training them to respond and react responsibly to questions can make or break customer satisfaction. Monitor everything, knowing as soon as...
@