Development teams
What I’ve learned while working with small web development teams is that they have a tendency to get bogged down in the detail of making it perfect, rather than running for the workable first. Having a mix of members is critical to...
Crisis management
You have to be ready, a crisis will happen at some point. Having a communications person/team is very important, training them to respond and react responsibly to questions can make or break customer satisfaction. Monitor everything, knowing as soon as...
Customer satisfaction
Not all managers hold it as highly as I do. Appropriate communication is the key to minimizing business disruption and in the world of computer-based interconnected systems, it is not always feasible to retain constant connection at all times.
Supervision
What I’ve learned about having been both self-employed and employed, is that I’m happy to lead or follow (assuming I’m following a leader). Some staff need closer supervision, others thrive when they are left alone to get the job done....
Awesomeness
People are truly awesome. There are so many differences between each of our experiences that we all have the capability to be far better than what we and some others might think. The culture of a company can drive success...
Working Remote
What I’ve learned while working for international companies, is that no matter where in the world they work, when the client is awake and working they expect that all teams will respond within the time zone that suits the company at one time or another....