UX Research

There are a few different ways that I’ve used in order to research a users experience of a product. The tricky part is working out which style is going to work for your audience, and this depends on what it...

Design thinking

Category : Business, Customers, Design, UX
There is design the principle, the practice, the appreciation, and the process. Collecting together all the information required to start a design project can be easy at times, but usually, it is not. Design is engaging. The understanding and application of...

IA, Books & Dashboards

Category : Books, Business, Insight, UX
Information architecture is great fun. The structure of a book and the content and the application of design is a fine line between, balancing the content, the context and taking into consideration the audience. Knowing what the book is about, where...

Help Me

Category : Business, Customers, People, UX
The help desk calls for “I can’t get my emails”, “why have you blocked my emails”, “now that I can’t access my email I can’t work” and other such questions I found very easy to deal with. Typically the customer...

Ownership

Category : Business, Insight, People, UX
Good connections and customer ownership. In most businesses that I have worked for, there is still a disconnect between sales and the rest of the team. The customer is not owned by anyone, the information that one team gains should...

Crisis management

You have to be ready, a crisis will happen at some point. Having a communications person/team is very important, training them to respond and react responsibly to questions can make or break customer satisfaction. Monitor everything, knowing as soon as...

Customer satisfaction

Not all managers hold it as highly as I do. Appropriate communication is the key to minimizing business disruption and in the world of computer-based interconnected systems, it is not always feasible to retain constant connection at all times.
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