Design thinking
There is design the principle, the practice, the appreciation, and the process. Collecting together all the information required to start a design project can be easy at times, but usually, it is not. Design is engaging. The understanding and application of...
IA, Books & Dashboards
Information architecture is great fun. The structure of a book and the content and the application of design is a fine line between, balancing the content, the context and taking into consideration the audience. Knowing what the book is about, where...
Crisis management
You have to be ready, a crisis will happen at some point. Having a communications person/team is very important, training them to respond and react responsibly to questions can make or break customer satisfaction. Monitor everything, knowing as soon as...
Customer satisfaction
Not all managers hold it as highly as I do. Appropriate communication is the key to minimizing business disruption and in the world of computer-based interconnected systems, it is not always feasible to retain constant connection at all times.